Contact center representative work in Budapest

We are looking for a new employees for the purposes of american owned essential oil company in the following position:

CONTACT CENTER REPRESENTATIVE

Job Qualifications:

• Excellent communication skills
• Strong typing and computer abilities
• Knowledge of proper grammar, punctuation, and impressive spelling
• Organized and detail oriented
• Ability to follow instructions, policies, and procedures
• Works well with others
• Proactive while assisting others
• Ability to read, write, record, receive, and send communications effectively and professionally
• Passionate about good customer service
• Previous customer service experience, preferred
• Desire to move up and grow with doTERRA, preferred
• Ability to apply empathy in difficult situations

Language Requirement: English along with one or more of the following languages: German, French, Italian, Dutch, Romanian, Russian, Hungarian, and/or Estonian

Job Responsibilities:

• Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.
• Respond promptly with correct grammar and punctuation in verbal and written communications
• Use resources to answer questions and resolve concerns promptly and courteously
• Follow-up on customer service issues
• Capture customer feedback
• Identify and track/code contact types
• Attend necessary trainings
• Upsell and inform customers about promotions and products
• Help with special projects as needed
• Adhere to schedule and meet other department performance standards
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions
• This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time
• Ability to work under pressure, including during peak season

Job Description:

• Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

Context/Scope:

• doTERRA is the world is largest essential oil company with an annual revenue of over $2bn. Our Budapest based office plays a critical role in supporting our customers throughout Europe.

Munkavégzés helye:

• Budapest, Hungary

Jelentkezés:

• To apply for this position please send your CV to "JELENTKEZEM" button along with your preferred salary, possible start date, and what position you are applying for